Instead of, “What did I do wrong?” feedforward asks, “I am trying to improve in this area. What kinds of things might I do in the future to improve in this area?”
- It works because we can change the future but not the past.
- It works because helping people be right is more productive than proving them wrong.
- On the most elemental level, it works because people do not take feedforward as personally as feedback.
- We can focus on hearing without having to worry about responding.